At Lineitem, we are committed to providing fresh, beautiful floral arrangements that meet your expectations. We carefully select and arrange each bouquet with attention to quality and detail. Your satisfaction is important to us.
Fresh flowers are perishable and natural products. Their appearance, longevity, and characteristics can vary based on seasonal availability, growing conditions, and care after delivery. We make every effort to match product images and descriptions, but some variation in color, size, and bloom stage is normal and expected.
We guarantee that all floral arrangements will arrive fresh and in good condition. If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery. We will work with you to resolve the issue through one of the following options:
To report a quality concern, please contact us at:
When reporting an issue, please provide:
We will review your concern and respond within one business day.
We understand that plans can change. If you need to cancel an order, please contact us as soon as possible.
| Cancellation Time | Refund Amount |
|---|---|
| More than 24 hours before delivery | Full refund |
| 12-24 hours before delivery | 50% refund |
| Less than 12 hours before delivery | No refund |
| After order has been prepared or delivered | No refund |
If you need to modify your order, such as changing the delivery address, date, or arrangement details, please contact us as soon as possible. We will do our best to accommodate changes, but modifications cannot be guaranteed once an order is in preparation.
We make every effort to deliver orders on time and to the correct address. However, issues may occasionally arise:
If you provide an incorrect or incomplete delivery address, we are not responsible for non-delivery or delays. Additional delivery fees may apply if re-delivery is requested.
If the recipient is not available at the delivery address, we will attempt to leave the arrangement in a safe location or with a neighbor, as appropriate. We are not responsible for arrangements left per delivery instructions.
While we strive for timely delivery, we are not liable for delays caused by weather, traffic, or other circumstances beyond our control. If a significant delay occurs, we will contact you to discuss options.
Refunds or replacements will not be provided in the following situations:
Approved refunds will be processed within 5-7 business days and credited to the original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Custom floral designs are created specifically for you based on your preferences and requirements. Due to the personalized nature of these orders, cancellations and refunds are handled on a case-by-case basis. Please contact us to discuss your specific situation.
If you have questions about our Return Policy or need assistance with an order, please contact us:
Lineitem
4151 Lafayette Center Dr Suite 110B, Chantilly, VA 20151, United States
Phone: +1 703 978 3700
Email: info@lineitem.world